Which statement represents an aspect of effective customer service?

The selected statement emphasizes the importance of actively listening and responding to customer needs, which is a cornerstone of effective customer service. When a business takes the time to truly engage with customers, it can better understand their concerns, preferences, and expectations. This approach not only helps resolve issues more efficiently but also fosters customer loyalty and satisfaction. Customers feel valued when their feedback is heard, leading to a more positive overall experience.

In comparison, the other statements undermine effective customer service. Ignoring feedback can alienate customers and lead to missed opportunities for improvement. Being dismissive of complaints can create frustration and damage the relationship between the customer and the business. Prioritizing sales over service can result in a lack of genuine care for customer needs, which can ultimately harm the reputation of the business and reduce customer retention.